Refund and Returns Policy

Effective Date: December 31, 2024

At SecureHato.net, we want our customers to be completely satisfied with their purchases. If you’re not entirely happy with your order, we offer a straightforward return and refund process to ensure that your shopping experience is hassle-free. Please read the following details to understand our return and refund policy.

1. Returns

We accept returns on most items within 30 days of the purchase date. To be eligible for a return, the following conditions must be met:

  • Item Condition: The item must be unused, in its original condition, and with all original packaging, tags, and accessories intact.
  • Receipt or Proof of Purchase: You must provide proof of purchase, such as the order confirmation email or receipt.
  • Return Process: To initiate a return, please contact our customer service team at info@securehato.net with your order number and the reason for the return. Our team will provide instructions on how to return your item.

Please Note: Certain items are non-returnable, including:

  • Custom or personalized products
  • Opened software or digital downloads
  • Gift cards
  • Clearance or final sale items

2. Refunds

Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or credit card company.

  • Partial Refunds: In certain cases, such as items with missing parts or damages, a partial refund may be issued.
  • Shipping Fees: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

3. Exchanges

We do not offer direct exchanges. If you need to exchange an item, please return the item for a refund and place a new order for the item you wish to receive.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will provide you with a prepaid return label and arrange for a replacement or full refund. Please retain the original packaging and photos of the damaged item as proof of the issue.

5. How to Return an Item

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@securehato.net or call us at (580) 296-2439 to start the return process.
  2. Prepare the Package: Ensure that the item is securely packed in its original packaging. If the original packaging is no longer available, please use a suitable box to ensure the item is protected during transit.
  3. Ship the Item: Once you receive the return instructions from our team, ship the item back to the address provided. You are responsible for the return shipping costs unless the item is defective or was shipped incorrectly.

6. Late Returns

If your return request is made after 30 days from the purchase date, we unfortunately cannot offer a refund. However, please reach out to our customer support team, and we may be able to assist with a store credit or alternative solutions on a case-by-case basis.

7. How to Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us:

  • Email: info@securehato.net
  • Phone: (580) 296-2439
  • Address: 1080 Leavenworth Trl, Colbert, Oklahoma 74733, USA

Thank you for shopping with SecureHato.net. We strive to ensure every customer is satisfied with their purchase and will work with you to resolve any issues promptly and fairly.