Shipping Policy

Effective Date: December 31, 2024

At SecureHato.net, we strive to provide our customers with the best shopping experience possible. This Shipping Policy outlines the shipping methods, fees, and delivery times for products purchased through our website. Please read the following details carefully before placing your order.

1. Order Processing Time

      • All orders are processed within 1-3 business days after receiving payment.
      • Orders placed on weekends or holidays will be processed on the next business day.
      • You will receive a confirmation email once your order has been processed and shipped, including tracking details when applicable.

2. Shipping Methods

We offer the following shipping methods to ensure that your order reaches you as quickly as possible:

      • Standard Shipping: Delivery within 5-7 business days.
      • Expedited Shipping: Delivery within 2-3 business days.
      • Overnight Shipping: Delivery the next business day.

All shipping times are estimates and may vary due to factors such as location, product availability, or weather conditions.

3. Shipping Rates

Shipping fees are calculated based on the size and weight of your order and the shipping method you select. The total shipping cost will be displayed at checkout before you complete your purchase.

      • Free Shipping: We offer free standard shipping on orders over $100 within the U.S.
      • Expedited and Overnight Shipping: Shipping fees for expedited and overnight services will be calculated during checkout based on the weight and destination of your order.

4. International Shipping

Currently, SecureHato.net only ships within the United States. We do not offer international shipping at this time. We are working on expanding our shipping services in the future, so please stay tuned for updates.

5. Shipping Restrictions

      • We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO) at this time.
      • We only ship to valid street addresses within the United States.

6. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery through the respective carrier’s website.

      • Please note that it may take 24 hours for the tracking information to update in the carrier’s system.

7. Shipping Delays

While we make every effort to process and ship your order promptly, we are not responsible for delays caused by:

      • Weather conditions
      • Carrier delays
      • Incorrect or incomplete shipping information
      • Other factors beyond our control

If your order is delayed, we will notify you as soon as possible and work with the carrier to resolve the issue.

8. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for lost or undelivered packages due to incorrect or incomplete address information. If you notice an error in your shipping details, please contact us as soon as possible.

9. Damaged or Lost Shipments

      • Damaged Items: If your order arrives damaged, please contact us immediately at info@securehato.net with a description and photos of the damage. We will work with you to resolve the issue and may offer a replacement or refund, depending on the situation.
      • Lost Packages: If your order is lost during transit, please contact the carrier directly with your tracking number. If the carrier is unable to resolve the issue, please reach out to our customer service team for assistance.

10. Signature Requirement

For certain high-value orders, we may require a signature upon delivery to ensure the safety and security of your purchase. If this is the case, we will notify you during checkout and in your order confirmation.

11. Contact Us

If you have any questions or concerns regarding your order or shipping, please contact us:

      • Email: info@securehato.net
      • Phone: (580) 296-2439
      • Address: 1080 Leavenworth Trl, Colbert, Oklahoma 74733, USA

12. Changes to the Shipping Policy

We reserve the right to modify or update our Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this page periodically to stay informed about our shipping terms.

Thank you for shopping with SecureHato.net! We appreciate your business and strive to deliver your products quickly and safely.